Ulearn Private Limited (Trading as Ulearn, “We”, “Us””) is committed to safeguarding your privacy. When you interact with us, you may share personal information with us which allows identification of you as an individual (e.g. name, email address, address, telephone number). This is known as “personal data”. This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, points of sale and events. If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time.
Sources of personal data
This Notice applies to Personal Data that We collect from or about you, through our website, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook, apps, E-mail, text, electronic messages, registration forms, printed or digital registration, promotions, or events and similar forms that We collect via, for example, postal mail, in-store demos, contests, social networks, public sources, market research, and other promotions, or events or other sources. This includes;
Any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.
Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information. Any information about the computer system or other technological device
These information are captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes.
Any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.
Any information that you share publicly on a third-party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share.
Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards. Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.
We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law (e.g. to comply with our diversity reporting).
We do not knowingly solicit or collect personal data from children below the age of 13. If we discover that we have unintentionally collected personal data from a child below 13, we will remove that child’s personal data from our records promptly. However, We may collect personal data about children below the age of 13 years of age from the parent or guardian directly, and with that person’s explicit consent.
We use Cookies to learn how you can manage your cookie settings and for detailed information. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.
Uses made of your personal data
The following paragraphs describe the various purposes for which We collect and use your Personal Data. Please note that not all of the uses below will be relevant to every individual
- Improving and developing new products and services
- Being more efficient
- Working out which of our products and services may interest you and telling you about them
- Defining types of consumers for new products or services
- Working out which of our products and services may interest you and telling you about them
- Defining types of consumers for new products or services
- Improving and developing new products and services.
- Being more efficient
- Protect our systems, networks and staff
- Compliance with legal obligations
- Compliance with legal obligations
- Protect our assets and staff
Disclosure of your personal data
In addition to the Ulearn We share your Personal Data with the following types of third party organisations:
Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, etc.).
Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent not to do so.
Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons.
Retention of personal data
We take every reasonable step to ensure that your personal data is only processed for the minimum period necessary for the purposes set out in this Privacy Notice. The criteria for determining the retention period for your Personal Data only for as long as:
We maintain an ongoing relationship with you (e.g. where you are included in our mailing list and have not unsubscribed);
Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis,
The duration of any applicable limitation period (i.e. any period during which a person could bring a legal claim against us), and an additional 2 months following the end of the applicable limitation period (so we are able to identify any personal data of a person who may bring a claim at the end of the applicable period),
If any relevant legal claims are brought, we may continue to process your Personal Data for such additional time necessary in connection with that claim.
Storage of your personal data
We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.
Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected.
We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.
Access to Personal Data
You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.These rights can be exercised by contacting or writing to us at 41CCA, Askari Bank Plaza, DHA Phase 5, Lahore, Pakistan, by attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. Where provided by law, you can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of our data processing activities.
Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
Changes to our notice
If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.
Data contact
To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at [email protected] or write to us at Building # 12, Block D-3, Wapda Avenue, Phase-I, Wapda Town, Lahore, Punjab – Pakistan.
Last updated on 16, June 2022